Platform and Care Services Terms and Conditions

1.1 “CarerCore” is the trading name used by the relevant contracting company identified in this section.

1.2 For Services delivered in Northern Ireland, and for any other United Kingdom Services that CarerCo Ltd is lawfully authorised to provide, the contracting party is CarerCo Ltd, company number 13635212, registered office 128 City Road, London, United Kingdom, EC1V 2NX. Operational address: 5-7 William Street, Portadown, BT62 3NX. Email: support@carercore.com. Telephone: +44 (0)7841 677 740.

1.3 For Services delivered in the Republic of Ireland, the contracting party is CarerCo ROI Clinical and Community Services Limited, company number 808136. Registered and operational office: 2 Paddocks Way, Adamstown, Lucan, Dublin, K78 AN81. Email: support@carercore.com. Telephone: +44 7841 677 740.

1.4 The contracting company will be identified in the booking summary, service confirmation or service agreement and is called the “Relevant CarerCore Entity” in these Terms.

1.5 Each CarerCore company is a separate legal entity. One entity is not responsible for another entity's obligations unless it expressly agrees in writing or the law requires otherwise.

1.6 Regulated care will be provided only within the Relevant CarerCore Entity's lawful registration, statement of purpose, insurance, competence and authority.

2.1 “Account” means a registered customer or authorised-user account on the Platform.

2.2 “Account Holder” means the person who creates, controls or is responsible for an Account.

2.3 “Booking Summary” means the electronic or written summary of requested Services, charges, dates, funding and key conditions.

2.4 “Care Plan” means the assessed plan describing the Service User's needs, outcomes, preferences, risks, agreed tasks and service limitations.

2.5 “Care Professional” means a carer, support worker, companion, nurse, clinician, coordinator or other person authorised by CarerCore to provide or support Services.

2.6 “Commissioner” means an HSC Trust, the HSE, a public body, insurer, employer or other organisation arranging or funding Services.

2.7 “Customer” means the person who requests, arranges, purchases or accepts financial responsibility for Services.

2.8 “Platform” means the CarerCore website, applications, portals, booking, payment and care-management systems.

2.9 “Representative” means a person lawfully acting for or assisting a Service User.

2.10 “Service Agreement” includes an individual care agreement, placement agreement, booking confirmation, service schedule or other service-specific agreement.

2.11 “Service Confirmation” means CarerCore's written or electronic confirmation that it has accepted a request and agreed to provide specified Services.

2.12 “Service User” means the person receiving or intended to receive Services.

2.13 “Services” means current and future services lawfully offered by CarerCore, subject to these Terms and any Specific Terms.

2.14 “Specific Terms” means additional terms that apply to a particular Service and are accepted as part of the contract.

2.15 “User” means an Account Holder, Customer, Service User, Representative or other authorised person using the Platform.

3.1 These Terms apply to Customers, Account Holders, authorised users, Representatives and Service Users, as relevant to their role.

3.2 A Representative confirms that they have lawful authority to act, will provide evidence if requested and will not make decisions beyond that authority.

3.3 Acceptance by a Customer or Representative does not remove any legal requirement to obtain the Service User's consent or to follow capacity and best-interest requirements.

3.4 Where instructions conflict, CarerCore may seek evidence of authority, speak directly with the Service User, consult professionals or pause non-essential decisions while protecting safety.

3.5 A person arranging Services for a child must have parental responsibility or other lawful authority.

3.6 Account Holders must normally be aged 18 or over.

3.7 These Terms do not govern the employment or engagement of Care Professionals. Applicants and Care Professionals are subject to separate platform terms, employment documents, policies and workforce privacy information.

4.1 The contract may comprise the Service Agreement, Booking Summary, Service Confirmation, Specific Terms, Care Plan, these Terms and the Privacy Policy.

4.2 If documents conflict, the Service Agreement takes priority, followed by the Booking Summary or Service Confirmation, Specific Terms, Care Plan and these Terms, except that mandatory law and immediate safeguarding, clinical or professional requirements always prevail.

4.3 A Care Plan controls day-to-day care but does not change charges or contractual responsibilities unless the change is agreed or is urgently required for safety.

5.1 Services may include domiciliary care, personal care, companionship, medication support, live-in care, respite, supported living support, step-down support, disability and specialist support, dementia care, hospital-discharge support, palliative support, nursing, health coordination, transport support, assessments and digital care-management tools.

5.2 Listing a Service does not mean it is available in every area or at every time.

5.3 Future or materially different Services may have Specific Terms and may require separate acceptance.

5.4 Where supported living or accommodation is involved, housing may be governed by a separate tenancy, licence or occupancy agreement. These Terms do not themselves create a tenancy.

6.1 CarerCore provides a fully managed service and is not an open marketplace through which Customers independently contract with individual Care Professionals.

6.2 CarerCore manages assessment, allocation, scheduling, supervision, quality, records and payment. Care Professionals do not normally contract personally with the Customer.

6.3 Profiles and photographs are illustrative and do not guarantee allocation or availability of a named Care Professional.

6.4 We aim to provide continuity and consider reasonable preferences, but cannot guarantee the same Care Professional for every visit.

6.5 CarerCore may allocate an appropriately trained replacement because of leave, illness, emergencies, working-time rules, suitability, safety or operational need.

7.1 The Platform is not an emergency service. In an emergency, contact 999 in the United Kingdom or 112/999 in the Republic of Ireland.

7.2 Platform messages may not be read immediately. Urgent operational matters must be reported by telephoning +44 (0)7841 677 740. This operational number is not a substitute for the emergency services.

7.3 Where a Care Professional reasonably believes there is immediate risk, CarerCore may contact emergency services, safeguarding authorities, health professionals, family contacts or Commissioners without advance approval where lawful and necessary.

8.1 Users must provide accurate, current information and update it promptly.

8.2 Account Holders must secure passwords, devices and access codes and notify CarerCore of suspected unauthorised access.

8.3 Users must not impersonate another person, conceal payment responsibility, misuse another person's information or defeat verification controls.

8.4 CarerCore may conduct identity, address, authority, payment, anti-fraud and eligibility checks.

8.5 We may restrict an Account where security, fraud, safety, legal compliance or a material breach reasonably requires it. Account restriction does not automatically end essential care.

9.1 Submitting a form, choosing a profile, authorising a card or receiving an automated acknowledgement is a request only and does not guarantee acceptance.

9.2 Requests are subject to assessment, staffing, location, risk, regulatory scope, funding and agreement on charges.

9.3 A contract is formed only when CarerCore issues a Service Confirmation or both parties accept a Service Agreement.

9.4 CarerCore may decline a request it cannot provide safely, lawfully or sustainably. A proposed start date is not guaranteed until confirmed.

10.1 CarerCore may assess health, personal care, medication, mobility, cognition, capacity, communication, behaviour, safeguarding, equipment, infection, lone-working and environmental risks.

10.2 Customers and Representatives must cooperate and disclose relevant information.

10.3 CarerCore may reassess following a change in need, hospital discharge, incident, medication change, interruption or environmental change.

10.4 CarerCore is not required to perform tasks outside the Care Plan, competence, insurance, lawful authority or safe working arrangements.

11.1 The Care Plan records agreed outcomes, tasks, timing, risks, medication arrangements, emergency contacts and exclusions.

11.2 Material changes affecting nature, frequency or price normally require agreement, except for immediate safety action.

11.3 A Service User may refuse care where legally able to decide. Care Professionals will not normally force care. Refusals may be recorded and escalated where necessary.

11.4 Repeated refusal, inability to obtain valid consent or an unresolved capacity concern may require review, safeguarding action or a change to Services.

12.1 Customers, Service Users and Representatives must provide accurate information, notify material changes, maintain current contacts and cooperate with reviews.

12.2 They must treat staff respectfully, provide safe access and equipment, control pets and avoid exposing staff to smoke, illegal drugs, violence, infection or hazardous substances.

12.3 They must not request unlawful, unsafe, clinical or unauthorised tasks or ask staff to conceal information, visits, incidents or payments.

12.4 The person identified as payer must pay properly due charges.

13.1 CarerCore may require reasonable environmental or care-delivery changes to protect all persons.

13.2 Violence, threats, harassment, discriminatory abuse, sexualised conduct, deliberate infection exposure, weapons-related risk and coercion are prohibited.

13.3 A Care Professional may leave immediately where remaining would create a serious risk. Services may be modified or suspended while risks are assessed.

13.4 Moving and handling will be undertaken only after assessment and with appropriate staffing and equipment. Staff may refuse an unsafe lift or transfer.

14.1 Customers must tell CarerCore before using CCTV, audio, doorbell cameras or monitoring that may record Care Professionals.

14.2 Recording must be lawful, proportionate and not placed in locations where a person reasonably expects complete privacy.

14.3 Undisclosed or covert recording may lead to reassessment or staff withdrawal where it creates legal, privacy, trust or safety concerns, without preventing lawful evidence gathering concerning suspected abuse or crime.

14.4 CarerCore may use lawful call recording, electronic visit verification, audit logs and location confirmation for safety, verification, quality, billing and compliance, as explained in the Privacy Policy.

15.1 Medication support is provided only where assessed, agreed and included in the Care Plan.

15.2 Accurate information about medicines, allergies, dose changes, storage and prescribing instructions must be provided.

15.3 Support may include prompting, assisting, administering or recording, according to competence and applicable rules.

15.4 Care Professionals do not prescribe, independently change doses, diagnose or act outside competence.

15.5 CarerCore may delay or refuse unsafe medication support and may contact a pharmacist, prescriber, Commissioner, Representative or emergency service.

16.1 CarerCore may record, investigate and report suspected abuse, neglect, exploitation, self-neglect, coercion, unsafe care or financial abuse.

16.2 Relevant information may be shared without advance permission where lawful and necessary to protect a child or adult at risk, protect life, prevent serious crime, comply with law or manage legal claims.

16.3 Care Professionals must not borrow from Service Users, lend money, accept substantial gifts, become beneficiaries, use payment cards outside an approved plan or enter private commercial arrangements.

17.1 Visit times may be approximate or expressed as a window. Timing can be affected by emergencies, traffic, weather, staff absence and the needs of other Service Users.

17.2 We will take reasonable steps to communicate material delays and arrange an appropriate response.

17.3 Customers must maintain the agreed access method, including safe key or key-safe arrangements.

17.4 Where access cannot be gained, CarerCore may contact emergency contacts, Commissioners or emergency services and may charge a fair amount for committed staff time where the failure was not caused by CarerCore.

18.1 Changes to visits, schedules or tasks are subject to assessment and availability and are not accepted until confirmed.

18.2 Increased need may require additional time, two staff, equipment, clinical input, revised charges or referral.

18.3 CarerCore may make temporary operational adjustments to preserve safe continuity during unexpected circumstances.

19.1 Charges will be set out in the Booking Summary, price schedule or Service Agreement.

19.2 Charges may include hourly or visit rates, minimum visits, overnight rates, weekend or public-holiday rates, urgent mobilisation, assessment, travel, parking, specialist fees and applicable taxes.

19.3 An estimate may change where information, needs, risks, staffing or duration differ. Material non-emergency changes will normally be agreed in advance.

19.4 Ongoing prices may be changed on reasonable written notice, normally at least 30 days, subject to mandatory law and any Commissioner contract.

20.1 The Booking Summary or Service Agreement identifies the payer. Unless another payer is expressly accepted, the Customer ordering Services is responsible.

20.2 Approved methods may include card, recurring card, bank transfer, direct debit, Direct Payment, Commissioner payment or another authorised method.

20.3 By providing card details, the payer authorises verification, agreed holds, recurring charges, correction of obvious errors and refunds.

20.4 Unless the Booking Summary states otherwise: (a) for Planned Care, the payment method may be verified or authorised when the request is submitted and payment collected when the Service is confirmed or begins; (b) for Priority Care, any disclosed priority, assessment or onboarding fee may be collected when the request is accepted, with other charges collected on confirmation or commencement; and (c) for Rapid Care, the disclosed estimated charge and any rapid mobilisation fee may be collected immediately so mobilisation can begin. The payment arrangement displayed at checkout and confirmed in the Booking Summary will apply. If CarerCore cannot provide a prepaid Service, section 24 applies.

20.5 If payment fails, CarerCore may retry an authorised method, require an alternative, suspend future non-essential Services after notice and recover legally permitted costs, while considering safety and continuity.

20.6 Care Professionals must not personally collect money unless expressly authorised.

21.1 Funding may come from Direct Payments, an HSC Trust, the HSE, an insurer, family or another organisation.

21.2 CarerCore does not guarantee funding approval, continuation or sufficiency.

21.3 A Customer is personally liable for a shortfall only where that responsibility has been clearly agreed.

21.4 Funding changes must be notified promptly and may require revised, suspended or ended Services after safety and continuity are considered.

22.1 Customers may have mandatory cancellation or withdrawal rights depending on the jurisdiction, how the contract was made and the nature of the Service. Certain healthcare or social-care contracts may be excluded from some distance-contract cancellation rules.

22.2 The checkout, Booking Summary or Service Agreement will state the cancellation information that applies to the particular Service. Nothing in these Terms removes a mandatory right.

22.3 Where a statutory cancellation period applies and the Customer asks CarerCore to begin during that period, the Customer expressly requests early performance and may have to pay a proportionate amount for Services properly supplied before cancellation.

22.4 Where legally permitted, a statutory cancellation right may end once a Service has been fully performed following the Customer's express request and acknowledgement. A clear cancellation statement may be sent by email, telephone, Platform message or the model form in Schedule 2.

23.1 Individual visits may be cancelled or rearranged through the approved contact channel. Unless the Service Agreement states a longer period, at least 24 hours' notice must be given.

23.2 If less than 24 hours' notice is given, CarerCore may charge a late cancellation fee of £25 for a United Kingdom Service or €25 for a Republic of Ireland Service, capped at the total charge for the cancelled visit. No fee will apply to the extent the cancellation was caused by CarerCore or a charge is prohibited by law. CarerCore may waive the fee in exceptional circumstances at its discretion.

23.3 Ongoing Services may be ended on the notice in the Service Agreement. If none is stated, reasonable notice applies.

23.4 Immediate ending remains available where mandatory law permits, CarerCore commits a serious irremediable breach or continuing creates serious safety risk.

23.5 Charges already accrued, agreed expenses and valid cancellation charges remain payable.

24.1 Fees for Services properly supplied are not refundable solely because the Customer changes their mind, without affecting statutory remedies.

24.2 Where CarerCore cannot provide a prepaid Service, it will normally rearrange, credit with agreement or refund the unprovided element.

24.3 A disclosed and lawful amount may be retained for assessment, onboarding or mobilisation work already completed.

24.4 Refunds are normally returned to the original payment method.

25.1 CarerCore may help a Service User move from another provider, subject to assessment, information transfer, funding, staffing and confirmation.

25.2 The Customer remains responsible for lawful obligations owed to the previous provider.

25.3 CarerCore may request relevant care and risk records with appropriate authority.

25.4 CarerCore does not assume liability for care delivered before its confirmed start date and cannot guarantee continuity before acceptance.

26.1 Customers must not arrange undisclosed paid care directly with a Care Professional, pay them privately, conceal hours or encourage breach of CarerCore duties.

26.2 A request to employ a Care Professional directly must be referred to CarerCore and may be subject to the person's consent, regulatory requirements and a transparent, proportionate transfer fee stated in the Service Agreement.

26.3 Any non-circumvention provision applies only for a reasonable period and to the extent legally enforceable.

27.1 CarerCore may temporarily suspend or change Services because of immediate risk, safeguarding, misconduct, inaccurate information, unsafe premises, non-payment, changed needs, loss of funding or registration, or a lawful authority's instruction.

27.2 Where appropriate, CarerCore will explain the reason, consider alternatives and work to reduce risk.

28.1 CarerCore may end ongoing Services on the agreed notice or reasonable notice.

28.2 Immediate or shortened notice may apply for serious risk, violence, abuse, fraud, deliberate concealment, persistent non-payment, unlawful delivery, irretrievable breakdown or regulator instruction.

28.3 Where reasonably possible, CarerCore will notify relevant parties, lawfully transfer records and support an orderly transition, but staff are not required to remain in immediate danger.

29.1 The Platform may coordinate independent clinicians, pharmacies, transport, equipment, laboratories, accommodation or technology providers.

29.2 Where clearly disclosed, the User may contract separately with the third party and CarerCore is not liable merely because it displays or coordinates that service.

29.3 This does not remove CarerCore's responsibility for subcontractors delivering a Service that CarerCore contracted to provide.

30.1 Software and automated tools may support coverage checks, scheduling, matching, risk flags, monitoring, payments and communications.

30.2 Unless expressly identified as regulated clinical care, automated content is administrative or informational and is not diagnosis or prescribing.

30.3 Human review will be available where required by law for a material automated decision.

30.4 Users must seek urgent or professional assistance where Platform information is incomplete, inconsistent or unsuitable for the situation.

31.1 CarerCore does not guarantee uninterrupted or error-free Platform access or compatibility with every device.

31.2 Access may be suspended for maintenance, security, incident response or legal compliance.

31.3 Platform outage does not remove the need to use telephone or emergency channels.

31.4 Users are responsible for reasonable device security and backups.

32.1 Users must not access unlawfully, defeat security, introduce malicious code, scrape data, reverse engineer except where law permits, misuse health information, interfere with others or use the Platform to recruit staff privately.

32.2 CarerCore may remove content and restrict access where necessary to address misuse.

33.1 Users are responsible for information, reviews, photographs and messages they submit.

33.2 Users grant CarerCore a non-exclusive licence to host, format and use content as reasonably necessary to provide and improve Services.

33.3 Identifiable care or health information will not be used publicly for marketing without an appropriate legal basis and any required permission.

33.4 Reviews must be honest and must not disclose private information, include unlawful threats or knowingly false statements.

34.1 Platform software, design, text, graphics, logos, databases and workflows are owned by or licensed to CarerCore.

34.2 Users receive a limited, personal, non-exclusive and revocable right to use the Platform for its intended purpose.

34.3 Users must not commercially copy, license, republish or exploit CarerCore materials without permission, except where law permits.

35.1 Personal information is processed under the CarerCore Privacy Policy and applicable data-protection law.

35.2 Providing care may require health and other sensitive information.

35.3 Confidentiality is subject to lawful sharing for care, safeguarding, regulation, public protection, legal obligations and claims.

35.4 Customers and Representatives must respect Care Professional and other individuals' personal information.

See our Privacy Policy for full details of how we process personal information.

36.1 CarerCore may communicate by email, telephone, SMS, Platform notification and approved messaging channels.

36.2 Users must keep contact details current and review communications reasonably regularly.

36.3 Electronic signatures, checkbox acceptance, secure links and audit logs may evidence acceptance and instructions.

36.4 Formal notice rules are subject to any mandatory legal requirement.

37.1 CarerCore will provide Services with the care and skill required by applicable law and relevant regulatory or professional standards.

37.2 CarerCore does not guarantee a cure, particular health outcome, uninterrupted named staff member, public funding or every Service in every area.

37.3 Nothing removes legally available remedies where mandatory standards are not met.

38.1 For consumers, CarerCore is responsible for foreseeable loss caused by its breach or failure to use legally required care and skill.

38.2 To the extent permitted, CarerCore is not responsible for loss caused by inaccurate or withheld information, refusal of agreed safety measures, unauthorised tasks, natural deterioration, third-party equipment, independent third parties, unauthorised private arrangements or events outside reasonable control.

38.3 CarerCore is not responsible for consumer business losses arising from personal Services.

38.4 Nothing excludes liability that cannot lawfully be excluded, including death or personal injury caused by negligence, fraud or mandatory consumer rights.

38.5 Each party must take reasonable steps to reduce avoidable loss.

39.1 Commissioners and organisations may be subject to separate procurement, service-level, data-processing or framework agreements, which take priority.

39.2 A person acting for an organisation confirms authority.

39.3 Unless a separate agreement states otherwise and law permits, neither party is liable for indirect business loss and CarerCore's total contractual liability to a business is limited to fees paid or payable for affected Services in the preceding 12 months, excluding liabilities that cannot be limited.

40.1 Such events may include severe weather, flooding, epidemic, widespread illness, transport or utility failure, cyberattack, civil disorder, war or government action.

40.2 CarerCore may adjust timing, staff, delivery method, priority and non-essential tasks under continuity arrangements.

40.3 Customers will not be charged for care visits not supplied, except separately chargeable work already completed.

41.1 Complaints should be sent to complaints@carercore.com or posted to the operational address of the Relevant CarerCore Entity stated in section 46. Please include the Service User's name, the booking or Service reference where available, the nature of the concern and the outcome sought.

41.2 Complaints will be handled under the complaints procedure applicable to the Relevant CarerCore Entity and Service. A copy of the procedure is available on request.

41.3 A person will not be treated unfairly merely for raising a genuine complaint.

41.4 These Terms do not prevent a person from contacting a Commissioner, safeguarding authority, regulator, ombudsman, data-protection authority, professional regulator, consumer authority or court where entitled to do so.

41.5 For regulated Services in Northern Ireland, concerns may also be raised with the Regulation and Quality Improvement Authority (RQIA), First Floor, James House, 2-4 Cromac Avenue, Belfast, BT7 2JA; telephone 028 9536 1990; email info@rqia.org.uk. Where the Northern Ireland Public Services Ombudsman has jurisdiction, an unresolved complaint may be referred to NIPSO, Progressive House, 33 Wellington Place, Belfast, BT1 6HN; Freephone 0800 34 34 24; email nipso@nipso.org.uk.

41.6 For HSE-arranged or HSE-funded Services in the Republic of Ireland, a person may also use the HSE Your Service Your Say process by emailing yoursay@hse.ie or telephoning 1800 424 555. Consumer information may be obtained from the Competition and Consumer Protection Commission. These external routes do not replace the need to contact emergency or safeguarding services where immediate action is required.

42.1 CarerCore may update Terms for law, new services, security, payment, regulator requirements or reasonable operational change.

42.2 Material changes to ongoing consumer Services will normally be notified in advance and will not remove accrued rights.

42.3 A consumer may end an affected ongoing Service before a materially disadvantageous discretionary change takes effect, remaining liable for Services already supplied.

42.4 Immediate changes may be made for urgent legal, safety or security reasons with notice as soon as reasonably possible.

43.1 CarerCore may use appropriately vetted employees and subcontractors and remains responsible where they deliver CarerCore-contracted Services.

43.2 A contract may be transferred to another capable CarerCore group entity without reducing mandatory rights and with required notice.

43.3 A Customer may not transfer payment or contractual responsibility without written agreement.

44.1 The contract documents form the agreement concerning Services but do not exclude fraud or mandatory rights.

44.2 Delay in enforcing a right is not a waiver.

44.3 An unlawful or unenforceable provision will be removed or adjusted to the minimum extent necessary and the remainder continues.

44.4 No third party may enforce the contract unless expressly stated or required by law.

44.5 Headings do not affect interpretation. Any accessibility translation is subordinate to the English version where legally permitted.

45.1 Northern Ireland Services are governed by Northern Ireland law and its courts, subject to mandatory consumer jurisdiction rights.

45.2 Republic of Ireland Services are governed by Irish law and the Irish courts, subject to mandatory consumer rights.

45.3 For any future service elsewhere, the Service Agreement will identify governing law without removing mandatory protection in the consumer's location.

45.4 Parties should normally use the complaints process before proceedings unless urgent action is needed.

These Terms are subject to the contact details below for the Relevant CarerCore Entity.

• General enquiries and customer support: support@carercore.com; telephone +44 (0)7841 677 740.
• Urgent operational enquiries: +44 (0)7841 677 740. This is not an emergency service.
• Complaints: complaints@carercore.com.
• Privacy enquiries: support@carercore.com, marked “Private and Confidential – for the attention of Haris Ali, Privacy Lead”.

Schedule 1 – Service information

The Booking Summary or Service Agreement should identify: contracting entity; Customer and Service User; service location; description; assessment; start date; visits; Care Plan; price and tax; fees; cancellation and notice; payment; funding; emergency contacts; limitations; complaints contact; Specific Terms; and statutory cancellation information.

Schedule 2 – Model cancellation form

To cancel a Service or contract, send a clear cancellation statement to the Relevant CarerCore Entity using support@carercore.com or the applicable operational address in section 46, including: your booking reference; the Service; the Customer's name; the Service User's name; the service address; the contract date; and your requested cancellation date. A written or electronic signature and date should be included if the notice is submitted on paper.

Schedule 3 – Early performance request

Where a statutory cancellation period applies, a Customer who asks CarerCore to begin Services during that period expressly requests early performance and understands that a proportionate amount may be payable for Services supplied before cancellation and, where legally permitted, cancellation rights may end after full performance. This request should identify the Customer's name, the booking reference, and be confirmed by electronic acceptance or signature and date.

Acceptance and signatures

Electronic checkbox acceptance, a secure electronic signature or a handwritten signature may be used where legally permitted. The Platform retains the document version, date, time and a reliable audit record of acceptance. These Terms do not require a CarerCore signature unless a Service Agreement expressly states otherwise. Printable copies of Schedules 1–3, including signature blocks for paper acceptance, are available on request from support@carercore.com.