Terms of Service

CarerCore is an online platform that connects individuals seeking private home care (“Service Users”) with professional care workers (“Carers”) across Northern Ireland. CarerCore is a technology platform and introducer — we are not a registered care provider, and we do not directly employ carers or deliver care services.

Care services are delivered by independent carers. Any care arrangement made through CarerCore is a direct agreement between the Service User and the Carer.

By accessing or using CarerCore, you confirm that you:

• Are at least 18 years of age;
• Have the legal capacity to enter into a binding agreement;
• Will use the platform in accordance with these Terms and all applicable laws;
• Have read and understood our Privacy Policy.

To access certain features, you must create an account. You are responsible for:

• Providing accurate, current, and complete information during registration;
• Maintaining the confidentiality of your account credentials;
• All activity that occurs under your account;
• Notifying us immediately of any unauthorised use at support@carercore.com.

One email address may only be registered to one account with one role — either as a Service User or as a Carer. Accounts may not be shared or transferred.

Carers who create profiles on CarerCore agree to:

• Provide accurate information about their experience, qualifications, and services;
• Hold any required certifications, DBS checks, or regulatory registrations for the services they offer;
• Comply with all applicable care regulations and professional standards in Northern Ireland;
• Treat Service Users with dignity, respect, and professionalism at all times.

CarerCore may verify information provided by Carers but does not guarantee the accuracy or completeness of any carer profile. Service Users are encouraged to conduct their own due diligence before engaging a Carer.

CarerCore facilitates the introduction between Service Users and Carers. When a booking is confirmed:

• A direct agreement is formed between the Service User and the Carer;
• CarerCore is not party to that agreement and is not responsible for the delivery or quality of care;
• Service Users should confirm all care arrangements, including start times, duties, and any specific requirements, directly with the Carer.

Details of any platform fees, service charges, or carer rates are displayed at the time of booking. All amounts are shown in GBP (£).

CarerCore uses third-party payment processors to facilitate payments. By making a payment, you agree to the terms of the relevant payment processor. CarerCore does not store payment card details.

Cancellation policies are established at the time of booking. In general:

• Cancellations made with reasonable notice (typically 48 hours or more) may be eligible for a full refund;
• Late cancellations or no-shows may incur a cancellation fee at the discretion of the Carer;
• Refund timelines depend on your payment provider and may take 5–10 business days.

To cancel a booking, log in to your dashboard and follow the cancellation steps, or contact us at support@carercore.com.

You agree not to:

• Provide false, misleading, or fraudulent information on the platform;
• Use the platform for any unlawful purpose;
• Harass, abuse, or harm any Carer, Service User, or CarerCore employee;
• Attempt to circumvent the platform by arranging care payments directly with Carers outside of CarerCore after being introduced through the platform;
• Scrape, copy, or republish any content from the platform without written permission;
• Attempt to gain unauthorised access to any part of the platform or its infrastructure.

Violation of these prohibitions may result in immediate account suspension or termination.

To the fullest extent permitted by law, CarerCore shall not be liable for:

• The quality, safety, or outcome of any care services arranged through the platform;
• Any loss or damage arising from your use of or inability to use the platform;
• Any indirect, incidental, special, or consequential damages;
• Actions or omissions of Carers or Service Users.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

You may delete your account at any time by contacting us at support@carercore.com.

CarerCore reserves the right to suspend or terminate any account at any time, with or without notice, where we reasonably believe these Terms have been violated or continued use poses a risk to users or the platform.

We may update these Terms from time to time. We will notify you of material changes by updating the “Last updated” date. Continued use of the platform after changes constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to the rights of consumers in Northern Ireland under applicable consumer protection legislation.

If you have any questions about these Terms, please contact us at: support@carercore.com