Question 1

Who are CarerCore, and how does the service work?

Accepted Answer

CarerCore provides fully managed home care services across Northern Ireland and Ireland. Through our platform, you can easily find and request trusted local care, while our team manages the assessments, care plans, scheduling and ongoing support. Every care professional is carefully recruited, trained and managed by CarerCore.

Question 2

Why choose CarerCore?

Accepted Answer

CarerCore offers an easy to use platform and a fully managed care service you can trust. We take time to match each person with local care professionals and stay involved to ensure you receive consistent, high-quality support and peace of mind.

Question 3

Can I still visit and check in whenever I want?

Accepted Answer

Yes, we welcome family and friends to be as involved as they like. Our care professionals work with you, keep you informed, and support your loved one so they can stay independent at home.

Question 4

Will you make sure my loved one takes their medication?

Accepted Answer

Yes, we can help with medication if it is included in the care plan. Our trained care professionals will support your loved one according to their needs and our medication guidelines. Before we start, we will talk with you to ensure you have confidence that everything is being managed safely.

Question 5

Do you care for people living with dementia?

Accepted Answer

We help people living with dementia. Our trained care professionals get to know each person's routines, preferences and needs so they feel safe, respected and comfortable at home. We also work with families to provide consistent and reassuring support.

Question 6

Can I switch from my current care provider to CarerCore?

Accepted Answer

Yes, we can help if you want to change care providers. We'll walk you through each step and work with you to make the transition as smooth as possible. Our team will explain everything so your loved one's care continues with as little disruption as possible.

Question 7

Will I have the same care professional each visit?

Accepted Answer

We always aim to send the same care professional each time because seeing a familiar face helps build trust and confidence. If we ever need to make a change, we'll let you know and work to make the transition as smooth as possible.

Question 8

What happens after I book care online?

Accepted Answer

After you send us your care request, someone from our team will get in touch to discuss the support you need. We will walk you through the next steps, complete any necessary checks and assessments, and keep you updated until your care is ready to begin.

Question 9

How quickly can care begin?

Accepted Answer

We usually arrange care quickly, depending on the type of support you need, where you live, and when our care professionals are available. After we learn more about your needs, we'll let you know the earliest possible start date and keep you informed every step of the way.

Question 10

Can I change or cancel my care?

Accepted Answer

Yes, we know that plans and care needs sometimes change. Please let us know as soon as you can, and we'll help you rearrange or cancel your care. We'll also explain any terms that might apply.

Frequently Asked Questions

Frequently Asked Questions